Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023082100316921
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 22 Aug 2023 07:02:11 -0700

Hello Valarie/ Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we ask of you to open a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, kindly notify us of the results; and we in turn will help you as much as we can. Please provide this tracking number: 782490400076 to FedEx. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: valarie Risner

Customer Order Number: 200011163466161

Purchase Order No: 108822751862977

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces 4-Piece Queen College Dorm Comforter Set Microfiber Bedding Set Navy/Blue Stripe, Size: Queen, Actual Color: Blue/213999592

Agent message:   Hello, Good day. This is Floyd from Walmart Customer Care. I am contacting you on behalf of our Customer regarding the item/s she still did not receive. I appreciate you providing her all the details and information of the order and order status. Please get in touch within 48 hours.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team