Subject: RE:Message from Walmart.com Customer: Where is my order, 200011150021041 #Ref 2023081900306844
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 21 Aug 2023 15:13:30 -0700

Hello Sameulla / Walmart-

Thank you for your email. We are sorry to hear your order has been delivered to a wrong address. Unfortunately, we cannot see further into FedEx's system as to why this order has been route to a different location; therefore, we ask of you to open an investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, kindly notify us of the results; and we in turn will help you as much as we can. Please provide this tracking number: 782244273829 to FedEx. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.,

Samuella Trenchfield wants to connect with you for the order below:

Customer Order Number:  200011150021041

Purchase Order No:  108822236377506

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces 2-Piece Twin/Twin XL Comforter Set Microfiber White Elastic Ruched Bedding Sets/1019114462

Customer Message:

When I checked fedex they delivered my comforter in Hollywood FL instead of West Park FL so I would like a refund

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team