Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023081900316845
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 21 Aug 2023 07:07:38 -0700

Hello Dawnnie/ Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200011124925985/ Purchase order #: 108822341326489 with the tracking#: 782348985727 has been delivered on 8/17/23.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: dawnnie bigelow

Customer Order Number: 200011124925985

Purchase Order No: 108822341326489

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces 9-Pieces King Bed in a Bag Comforter Sets Microfiber Down Alternative Daisies Green with Sheet Set and Side Pockets, Size: King, Actual Color: Green/1855860771

Agent message:   Good day

Please assist the customer has advised that she has not received the item although it has been marked as delivered .

Kind Regards

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team