Subject: RE:Please contact the customer - Where is my order #Ref 2023082100316895
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 21 Aug 2023 07:40:15 -0700

Hello Monica/ Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we ask of you to open a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, kindly notify us of the results; and we in turn will help you as much as we can. Please provide this tracking number: 781881510919 to FedEx. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: monica hayes

Customer Order Number: 200011076569529

Purchase Order No: 108821313446986

Reason for Contact:  Where is my order

Item name/number:   Intelligent Design Twin/Twin XL Comforter Set with Decor Pillow, Blue Plaid Printed Ultra Soft Bedding 4-Piece, Size: Twin/Twin-XL/42352838

Agent message:   Hello! Our customer has stated they did not receive this item. We have advised them that you will contact them within 48 hours to aid with a resolution. Thank you!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team