Subject: RE:Re: Return rec'd Jacqueline Leite #Ref 2023081800306807
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 18 Aug 2023 06:43:29 -0700

Great! Please hold onto it until further notice.

We have reached out to the customer to see if they want us to return the item back.

Thank you,

Helita

===============================================================================

Good Morning,

We do still currently have this incorrect item.

Thank You

Steven Adams

Rework Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

O:912.373.7778 x 3845

On Fri, Aug 18, 2023 at 8:44 AM Kristal Groover <[email-masked]> wrote:

+ adding the rework / returns clerks

On Thu, Aug 17, 2023, 5:35 PM Customer Service [email-masked] <[email-masked]> wrote:

Hello Kristal-

Do you still have the incorrect item for this return (Order 108819453341487)? If so, Walmart has instructed us to email the customer and have them return the correct item, and to ask the customer if they want us to return the incorrect item back to them.  If you still have it, please hold onto it until further notice. Please advise.  Thank you.

Helita

On Mon, Aug 14, 2023 at 7:28 AM Kristal Groover <[email-masked]> wrote:

The item physically returned (photo sent in original email)  does not match this UPC, nor does it belong to E&E / JLAHOME.

Kristal Groover

Operations Manager

550 Northport Pkwy

Port Wentworth, GA 31407

O:912.373.7778 x 3748

On Fri, Aug 11, 2023 at 12:22 PM Customer Service [email-masked] <[email-masked]> wrote:

Hello Kristal-

The item UPC is 086569042446. This customer has already been refunded.

Please just return back to stock if it is in good condition and dispose of it if the product is damaged.  Thank you.

Home Essence Apartment Jasper Solid Chevron
Quilted Reversible Microfiber to Cozy Plush Comforter Mini Set, Full/Queen,
Grey

Purchase Order #: 108819453341487|RMA #: 133614903265453161

RETURN REASON

Inadequate Quality

CUSTOMER

Jacqueline Leite

ITEM PRICE

$40.59

QUANTITY

x 1

Refunded

RETURN DETAILS

FedExTracking #:781469706872

Request Date:07/22/2023

Return line:1

Customer Order #:200010917895804

Refund Status:Refunded

Channel:In Store

Refund Channel:48-Hour Auto

Refund
Date:07/28/2023

Tracking Status:Delivered

Refund Mode:Post Delivery

ORDER DETAILS

Item ID:208833054

PO Line #:1

ORDER BALANCE

Total Item Price $40.59 x 1$40.59

Shipping:$0.00

Taxes:$2.43

Refund
Amount:$43.02

Payment Details

Best regards,

Kyle

Designer Living Customer Service

[email-masked]

On Fri, Aug 11, 2023 at 10:44 PM Kristal Groover <[email-masked]> wrote:

We have received an item with a return label from Jacqueline Leite.

The item does not have a UPC and we can not identify this item to belong to E&E / JLAHOME.

Please find attached photos and advise how to proceed.

Kristal Groover

Operations Manager

550 Northport Pkwy

Port Wentworth, GA 31407

O:912.373.7778 x 3748