Subject: RE:Re: Message from Walmart.com Customer: Where is my order, 200011091083081 #Ref 2023081200316611
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 16 Aug 2023 07:15:41 -0700

Hello Kayla-

We understand your concern and we do apologize for the inconvenience this have caused you. We will make sure that FedEx will receive this feedback so that this will not happen again.

Sincerely,

Kyle

Designer Living

[email-masked]

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It was left at an abandoned trailer. That doesn't even have a meter box connected. Busted out windows and a porch that has steps that doesn't even properly connect to the trailer. FedEx needs to do better. I had to look for my blanket in the dark. Wow just really wow !

On Mon, Aug 14, 2023, 10:31 AM Designer Living Inc. <[email-masked]> wrote:

Hello Kayla/ Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200011091083081/ Purchase order #: 108822237819858 with the tracking#: 782295804540 has been delivered on 8/12/23.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.,

Kayla Fulcher wants to connect with you for the order below:

Customer Order Number:  200011091083081

Purchase Order No:  108822237819858

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces 9-Pieces King Bed in a Bag Comforter Sets Microfiber Down Alternative Daisies Green with Sheet Set and Side Pockets/1855860771

Customer Message:

I never received my bed in a bag blanket yet. Say delivered to front porch but it isn't here.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team