Subject: RE:Confirmation of customer transferred to your team - Delivered to Wrong Location/LAD #Ref 2023081200316603
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 14 Aug 2023 07:28:11 -0700

Hello Amber/ Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200011174915007/ Purchase order #: 108821299453319 with the tracking#: 781901468001 has been delivered on 8/7/23.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.,

We’ve transferred a customer to your team as an escalation today for the order below. The customer is receiving a copy of this message.

Customer Name: Amber Rice

Customer Order Number: 200011174915007

Purchase Order No: 108821299453319

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:  Comfort Spaces Spring Elegant Faux Silk 5-Piece Tufted Taupe Queen Comforter Set, Size: Queen, Actual Color: Taupe/252091894

Agent message:   Hi! this is Walmart Customer Care, cx didn't received the items please process the replacement as soon as possible, Kindly notify the cx within 24 up to 48 hours.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team