Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 2023080900306513
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 09 Aug 2023 14:05:53 -0700

Hello Keenan / Walmart-

Thank you for your email.  Upon checking with FedEx, your order#: 200011046919911 / Purchase order #: 108821210640014 has been delivered on 8/07/23. We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Keenan Nelson

Customer Order Number: 200011046919911

Purchase Order No: 108821210640014

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces 9-Piece Full Comforter Sets Microfiber Bed in a Bag Bedding Set with Sheets and Side Pockets,Navy/Red Stripe, Size: Full, Actual Color: Navy/Red/691591369

Agent message:   Customer call because she never receive her order, please reach the customer with a resolution. She is expecting to get a refund.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team