Subject: RE:Please contact the customer - CancelOrder #Ref 2023080900316510
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 09 Aug 2023 13:58:36 -0700

Hello Heidi / Walmart-

Thank you for your email.  Unfortunately, it is too late to cancel Order # 200011053674711/ Purchase Order No: 108817184173351.  This order has already shipped on FedEx tracking # 780058698236. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we ask of you to open a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, kindly notify us of the results; and we in turn will help you as much as we can. Please provide this tracking number: 780058698236 to FedEx. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Heidi Pfalzgraf

Customer Order Number: 200011053674711

Purchase Order No: 108817184173351

Reason for Contact:  CancelOrder

Item name/number:   Home Essence Spring  7-Piece Coral Down Alternative Bedding with Floral Medallion Print Queen Comforter Set/606829882

Agent message:   I ordered on June 20th and still not here. I need to cancel

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team