Subject: RE:Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023080600306419
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 08 Aug 2023 09:24:42 -0700

Hello Savannah / Walmart -

Thank you for your email. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we ask of you to open a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, kindly notify us of the results; and we in turn will help you as much as we can. Please provide this tracking number: 781881510702 to FedEx. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Yes hello I have checked.

On Mon, Aug 7, 2023, 11:19 AM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200011133115469

Item:   Comfort Spaces Spring 4-Piece Full/Queen Comforter Set Microfiber Pink Striped Floral Reversible Bedding, Size: Full/Queen, Actual Color: Pink

Hello Savannah / Walmart-

Thank you for your email. Upon checking with FedEx, your order#: 200011133115469 / Purchase order #: 108821313375185 with the tracking #: 781881510702 has been delivered on 8/6/2023. We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

We look forward to your response.

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Savannah Cardona

Customer Order Number: 200011133115469

Purchase Order No: 108821313375185

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Spring 4-Piece Full/Queen Comforter Set Microfiber Pink Striped Floral Reversible Bedding, Size: Full/Queen, Actual Color: Pink/587922763

Agent message:   customer didn't receive her Item please help her get a refund thank you in advance

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team