Subject: RE:Message from Walmart.com Customer: Where is my order, 200011108399251 #Ref 2023080400306312
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Sat, 05 Aug 2023 12:09:46 -0700

Hello Roberta-

Thank you for your email.  We are sorry; however we do not see where you were informed this order will ship the next day.  Please kindly note all orders are processed within 24-72 business days on a first in, first out basis.

Based on the information available from the FedEx website, your package is currently scheduled to arrive on Monday, 8/7/23. However, we regret to inform you that there was a delay at the FedEx facility, which is beyond our control.

Please find the details of your shipment provided below. Once again, we sincerely apologize for any inconvenience caused by the delivery time not meeting your expectations. If there is anything else we can assist you with, please feel free to let us know. Have a wonderful rest of your day!

TRACKING ID

781881507740

UPDATED DELIVERY

Monday 8/7/2023 by end of day

Estimated between 9:20 am - 1:20 pm

Initially expected: Thursday, 8/3/2023

DELAYED

DELIVERY STATUS

In Transit

Sincerely,

Helita

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.,

ROBERTA M NELSON wants to connect with you for the order below:

Customer Order Number:  200011108399251

Purchase Order No:  108821313178853

Reason for Contact:  Where is my order

Item name/number:  Madison Park Lilac Soft Solid Lightweight All Season Down Alternative Blanket with Satin Trim, Full/Queen/235957603

Customer Message:

why is this order so late if it does not arrive on the next day that was stated to me in the message I am going to cancel it and not reorder from this site again I'm very disappointed

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team