Subject: RE:Message from Walmart.com Customer: Where is my order, 200010927471242 #Ref 2023072700315980
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 28 Jul 2023 08:17:33 -0700

Hello Tammy/ Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we ask of you to open a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, kindly notify us of the results; and we in turn will assist you as much as we can. Please provide this tracking number to FedEx 781009294856. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.,

Tammy Edwards wants to connect with you for the order below:

Customer Order Number:  200010927471242

Purchase Order No:  108819450494914

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces Queen Size Down Alternative Comforter Set Bed in a Bag  9-Pieces Green Microfiber Floral Spring  with Sheet Set/1623970964

Customer Message:

I haven’t received it. I want a refund

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team