Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023072700315966
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 27 Jul 2023 12:13:05 -0700

Hello Lauren/ Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200011170317286/ Purchase order #: 108820274463744 with the tracking#: 781441995010 has been delivered on 7/25/2023.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: lauren lillo

Customer Order Number: 200011170317286

Purchase Order No: 108820274463744

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces 9-Piece Bed in a Bag King Comforter Sets Down Alternative with Sheet Set and Side Pockets, Aqua Blue, Size: King, Actual Color: Aqua/1941052666

Agent message:   cx did not received the order on the edd so she wants to request a replacement of this so can you help the customer out, thankyou!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team