Subject: RE:Please contact the customer - Other Reason #Ref 2023072700305971
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 27 Jul 2023 11:09:22 -0700

Hello Lisa / Walmart-

Thank you for your email. Upon checking with FedEx, your order#: 200011072923808 / Purchase order #: 108820478391653 with the tracking #: 781513686465 has been delivered on 7/25/2023. We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Lisa Hammock

Customer Order Number: 200011072923808

Purchase Order No: 108820478391653

Reason for Contact:  Other Reason

Item name/number:   Comfort Spaces 9-Piece Down Alternative Queen Size Bed in a Bag Comforter Set with Sheets and Side Pockets, Blue/Red, Size: Queen, Actual Color: Blue/Red/1772840977

Agent message:   Hello,customer wants the item, and item is delivered but not received, please contact her asap, if item is not delivered, she is really interested in a replacement, contact her asap, thanks.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team