Subject: RE:Message from Walmart.com Customer: Where is my order, 200011035675520 #Ref 2023071700315537
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 17 Jul 2023 09:18:28 -0700

Hello Nicole / Walmart-

Thank you for your email. We are sorry to hear your order has been delayed. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we ask of you to contact FedEx and open a lost package investigation. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, kindly notify us with the results; you can contact FedEx through this phone number 1800 10 463 3339 or you can go to their website www.fedex.com. Please provide this tracking numebr to FedEx 780896311548. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.,

Nicole Simmons wants to connect with you for the order below:

Customer Order Number:  200011035675520

Purchase Order No:  108818939272075

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces Spring Elegant Faux Silk 5-Piece Tufted Taupe King Comforter Set/157440562

Customer Message:

Checking on this status for this order.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team