Subject: RE:Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023070900305193
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 10 Jul 2023 12:45:35 -0700

Hello Esther/ Walmart-

Thank you for the information that you have provided. We have confirmed that your order is within 30 days of Walmart and Designer Living return policy. You can process a return request through your Walmart account.

Sincerely,

Kyle

Designer Living

[email-masked]

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it took me long time to repack it-product  has poor quality of fabric inside and out side-please process return asap-thanks

E.Mohr C.S.R

Chofetz Chaim Heritage Foundation

x845-352-3505  x 116

https://cchf.global/

On Mon, Jul 10, 2023 at 10:57 AM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200011006790742

Item:   Comfort Spaces 3-Piece Geometric Metallic Print Design Comforter Set All Season Bedding Set Matching Sham Blush/Gold, Twin/Twin XL, Size: Twin/Twin-XL, Actual Color: Blush/Gold

Hello Esther / Walmart -

Thank you for your email.

We are sorry to hear that your order was damaged upon receiving it. In order for us to rectify this issue, we would like to ask for a photo/photos of the said damaged items.

We look forward to your response.

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: esther mohr

Customer Order Number: 200011006790742

Purchase Order No: 108816569178409

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces 3-Piece Geometric Metallic Print Design Comforter Set All Season Bedding Set Matching Sham Blush/Gold, Twin/Twin XL, Size: Twin/Twin-XL, Actual Color: Blush/Gold/468775977

Agent message:   Customer is initiating this contact to inform the seller that the item in question was delivered damaged and at such is requesting detailed information on how to have the two damaged items returned, this along with a return label is also being requested

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team