Subject: RE:Please contact the customer - Return/Replace - Lost in Transit #Ref 2023071000315225
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 10 Jul 2023 09:19:28 -0700

Hello Lashanla/ Walmart-

FedEx confirmed delivery of this package to the address registered when placing the order, and provided a photo of where the package delivered.  Unfortunately based on these conditions, we are unable to assist further with your claim at this time.  You may want to file a police report or file a claim with your homeowners insurance.

Thank you,

Kyle

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Lashanla smith-slaughter

Customer Order Number: 200011006460111

Purchase Order No: 108818527494067

Reason for Contact:  Return/Replace - Lost in Transit

Item name/number:   Comfort Spaces Queen Size Down Alternative Comforter Set Bed in a Bag  9-Pieces Green Microfiber Floral Spring  with Sheet Set, Size: Queen, Actual Color: Green/1623970964

Agent message:   Hello
We apologize for the inconvenience, cx never received the items, we will assist with the refund of the order for cx and contact FEDEX since it was delivered to the wrong house.
Thank you

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team