Subject: RE:Message from Walmart.com Customer: Where is my order, 200011075491663 #Ref 2023070500305017
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 05 Jul 2023 09:07:51 -0700

Hello Jessica / Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we suggest that you contact FedEx customer service directly to file a claim for your case. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, kindly notify us with the results so that we can assist you further; you can contact them through this phone number 1800 10 463 3339. Kindly provide this tracking number to FedEx 399331988368, we appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.,

jessica vinson moreno wants to connect with you for the order below:

Customer Order Number:  200011075491663

Purchase Order No:  108816774803432

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces Faux Mink Sherpa Down Alternative Comforter Sets 4-Piece Bedding Set with Throw Black, King/Cal King/1422292463

Customer Message:

I ordered this blanket over a month ago and I still have not received any updates. Can you please give me an update on my order?￼

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team