Subject: RE:Please contact the customer - Tracking Not Showing/Not Working #Ref 2023070200304910
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 03 Jul 2023 12:35:35 -0700

Hello Daniela / Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. We confirmed your order was shipped on 6/28 on tracking #:

780412561809. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we ask of you to contact FedEx to file a lost package investigation. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, kindly notify us of the results; and we in turn will assist you after FedEx replied with an update. We appreciate your patience while the investigation is in progress. Thank you! You can contact FedEx by visiting to their website www.fedex.com or you can call them through 1.800.463.3339.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Daniela Calispa

Customer Order Number: 200010912628978

Purchase Order No: 108817913608824

Reason for Contact:  Tracking Not Showing/Not Working

Item name/number:   Comfort Spaces Bedspread Full/Queen Bed Lightweight Microfiber 3-Piece Navy/Gray Reversible Quilt Mini Set, Size: Full/Queen/108738630

Agent message:   Cx order delayed, please deliver it to cx asap.
Regards,
Shiva.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team