Subject: RE:Please contact the customer - Return/Replace - Item Missing from Box #Ref 2023062900314802
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 29 Jun 2023 11:54:41 -0700

Hello Jaime/ Walmart-

Thank you for your email. Have you tried opening the comforter fully? Because the sheets are placed in the center of the comforter.

Sincerely,

Kyle

Designer Living

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Jaime Hamilton

Customer Order Number: 200011000573661

Purchase Order No: 108817797069697

Reason for Contact:  Return/Replace - Item Missing from Box

Item name/number:   Comfort Spaces 9-Piece Comforter Set Microfiber Navy Blue Bed in A Bag Hypoallergenic Reversible with Side Pockets Bed sets for Queen Bed, Size: Queen, Actual Color: Blue/129158108

Agent message:   Good day! This is Walmart Customer Care. Jaime Hamilton. The customer has reach out to us and said this package was tagged as delivered but but has missing parts. the customer said  missing a flat sheet. The rest of the set is intact. Customer would like the the missing part to be sent to her .  Your response will be much appreciate. thanks.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team