Subject: RE:Message from Walmart.com Customer: Where is my order, 200010980915319 #Ref 2023062700284725
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 27 Jun 2023 22:03:53 -0700

Hello Stephanie / Walmart-

We are sorry to hear of the issues with the shipment of your order.  After reviewing your case, we show one of our agents initiated a lost package investigation with FedEx, and based on the conclusion of FedEx’s investigation, the package was deemed lost.  We are sincerely sorry for this.  At this time, you have the option of receiving a replacement, or a full refund.  Please advise which option works best for you.  Thank you.

Sincerely,

Helita

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.,

Stephanie suarez wants to connect with you for the order below:

Customer Order Number:  200010980915319

Purchase Order No:  108815645814145

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces Microfiber 3-Piece Pink/Blue Comforter Bedding Sets for Girl, Twin/Twin-XL/843300072

Customer Message:

what going on with my package

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team