Subject: RE:Please contact the customer - Tracking Not Showing/Not Working #Ref 2023062700284700
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 27 Jun 2023 21:41:43 -0700

Hello Hellen / Walmart-

Thank you for your order!  Per the FedEx website, it indicates this package delivered on, 6/27 and was signed for by, T. West on tracking # 780090375479.  Please confirm receipt of this package. Thank you.

TRACKING ID

780090375479

DELIVERED

Tuesday 6/27/2023 at 11:57 am

Signed for by: TWEST

DELIVERY STATUS

Delivered

Sincerely,

Helita

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Hellen Henderson

Customer Order Number: 200011018671378

Purchase Order No: 108817285720448

Reason for Contact:  Tracking Not Showing/Not Working

Item name/number:   Home Essence Spring  7-Piece Coral Down Alternative Bedding with Floral Medallion Print Queen Comforter Set, Size: Queen/606829882

Agent message:   Customer did not receive their order please contact with them  and issue a refund or replacement for them

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team