Subject: RE:Please contact the customer - Tracking Not Showing/Not Working #Ref 2023062600314641
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>
Date: Tue, 27 Jun 2023 09:06:31 -0700

Hello Paula-

Thank you for your order!  Order: 200011073342268 / Purchase Order: 108817388149525 shipped, 6/21/23 on FedEx tracking # 780151367064.  Please note delivery time takes anywhere from 5-7 business days (this does not include weekends).

The FedEx website indicates this package is currently in transit.  We ask that you please allow the delivery time frame mentioned; and if the package is not received by this Friday, 6/30 please contact us again, and we will proceed with any necessary steps that need to be taken at that time.  Thank you, and have a great rest of your day!

Sincerely,

Helita

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Paula Smith

Customer Order Number: 200011073342268

Purchase Order No: 108817388149525

Reason for Contact:  Tracking Not Showing/Not Working

Item name/number:   Comfort Spaces Spring Microfiber 4-Piece Pink Striped Floral Reversible Full/Queen Comforter Set, Size: Full/Queen/587922763

Agent message:   Hi seller! The customer has not yet received their order. They would like to get an update and also the estimated date of arrival of this. Contact them directly at [email-masked].  Thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team