Subject: RE:Message from Walmart.com Customer, Ref ID: 757B9008E7A349C98B18016BDA2EB7C0 #Ref 2023062600314655
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 27 Jun 2023 08:48:37 -0700

Hello Paul-

Thank you for your order with Designer Living!  We are sorry to hear one of the shams is missing from your set.  Unfortunately the shams are not sold or available separately; therefore we have processed a full replacement set.  Please allow 48-72 business hours for processing, and 5-7 business days for FedEx Ground delivery.  Meanwhile, you can just donate or dispose of the set with the missing sham.  Thank you and we apologize for any inconvenience.  The replacement will be shipped to the address below.

Paul Pendergrass

3509 Revolution Park Dr.

Charlotte, NC 28217

Sincerely,

Helita

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Hi Designer Living Inc.,

You have received an inquiry from paul pendergrass about your following item.

Item ID:  929619728
Item:  None

i just receive my bedding and only one pillow sham was in the order!! can i return it,  and order another one????

You can respond to the customer directly by replying to this email. Please respond to this inquiry within 48 hours based on our Marketplace Seller Customer Care Requirements. We will keep a copy of each email sent and received to help resolve disputes, improve customer experience, and assess seller performance.

Thank you,
Walmart Customer Service Team

RefID: 757B9008E7A349C98B18016BDA2EB7C0