Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 2023062500304562
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 26 Jun 2023 08:31:21 -0700

Hello Caridad/ Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200011062243384/ Purchase order #: 108816980278704 with the tracking#: 780032430727 has been delivered on 6/21/2023.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Caridad Hernandez

Customer Order Number: 200011062243384

Purchase Order No: 108816980278704

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces Spring Microfiber 2-Piece White Ruched Twin/Twin XL Comforter Set, Size: Twin/Twin-XL, Actual Color: White/1019114462

Agent message:   Hello our Customer has not received item though it is showing delivered. Could you please send replacement item.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team