Subject: RE:Re: Please contact the customer - Delivered to Wrong Location/LAD #Ref 2023061900304300
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 20 Jun 2023 07:52:13 -0700

Hello Melissa/ Walmart-

Thank you for your email.  FedEx confirmed that the package was delivered to the address registered when placing the order. We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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I still have not received the package.  At this point, I want to cancel the order.

On Fri, Jun 16, 2023 at 10:21 AM Designer Living Inc. <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200010935971311

Item:   Comfort Spaces Microfiber 3-Piece Pink/Blue Comforter Bedding Sets for Girl, Twin/Twin-XL, Size: Twin

[email-masked] 10:17 PM (3 minutes ago)
to [email-masked] Melissa/ Walmart-

Thank you for your email. We are sorry to hear that your package was lost. We confirmed your order was shipped and delivered on, 6/15/2023 on tracking #:

399483783290. Unfortunately, we cannot see further into FedEx's system as to why the product was lost after delivery; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

[email-masked]

Walmart Customer Service Team