Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 2023061900314285
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 19 Jun 2023 09:14:09 -0700

Hello Sheyla/ Walmart-

Thank you for your email. FedEx confirmed that the order was delivered to the address registered when making the purchase. We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not  misplaced.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: sheyla gonzalez

Customer Order Number: 200011140784555

Purchase Order No: 108816877322909

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Home Essence Spring  7-Piece Coral Down Alternative Bedding with Floral Medallion Print Queen Comforter Set, Size: Queen/606829882

Agent message:   The customer would like to get the correct information for her order since its seems delivered but she didn't get it, please help the customer in order to get the original item and if by any chance its lost, please make a replacement.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team