Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 2023061500314149
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 16 Jun 2023 07:17:54 -0700

Hello Melissa/ Walmart-

Thank you for your email. We are sorry to hear that your package was lost. We confirmed your order was shipped and delivered on, 6/15/2023 on tracking #:

399483783290. Unfortunately, we cannot see further into FedEx's system as to why the product was lost after delivery; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Melissa Evans

Customer Order Number: 200010935971311

Purchase Order No: 108816462729136

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces Microfiber 3-Piece Pink/Blue Comforter Bedding Sets for Girl, Twin/Twin-XL, Size: Twin/843300072

Agent message:   the order is lost after delivery please contact the cx and process replacement

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team