Subject: RE:Message from Walmart.com Customer: Where is my order, 200010980915319 #Ref 2023061300304061
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 14 Jun 2023 11:23:19 -0700

Hello Stephanie / Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. We confirmed your order was shipped on 06/05/2023 on tracking #: 399179227962. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.,

Stephanie suarez wants to connect with you for the order below:

Customer Order Number:  200010980915319

Purchase Order No:  108815645814145

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces Microfiber 3-Piece Pink/Blue Comforter Bedding Sets for Girl, Twin/Twin-XL/843300072

Customer Message:

what going on with my package

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team