Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023060800303881
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 08 Jun 2023 14:08:53 -0700

Hello Rahqwah / Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200010961487213/ Purchase order #: 108815542859848 with the tracking#: 399179220810 has been delivered on 6/8/2023. We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Rahqwah Johnson

Customer Order Number: 200010961487213

Purchase Order No: 108815542859848

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Home Essence Spring  7-Piece Coral Down Alternative Bedding with Floral Medallion Print Queen Comforter Set, Size: Queen/606829882

Agent message:   Hello, good day! This is Liza from Walmart customer care. I'm contacting regarding customer's order that tagged as delivered but never received. Customer request a cancellation or refund for this. You can redeliver it also if ever. Hoping for your response within 24-48 hours and kindly update the customer as well so he/she can inform regarding this. Thank you!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team