Subject: RE:Re: Message from Walmart.com Customer: Where is my order, 200010978142903 #Ref 2023060500303792
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 06 Jun 2023 13:48:12 -0700

Hello Steve-

You're welcome, we are happy to assist!

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Thank you for looking into this. I'm not upset with your company, just with FedEx...really surprised, as I've never had issues with the company before.

On Tue, Jun 6, 2023, 11:52 AM Designer Living Inc. <[email-masked]> wrote:

Hello Steve / Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. We confirmed your order was shipped on 5/25/2023 on tracking #: 398777340959. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.,

Steve Prahl wants to connect with you for the order below:

Customer Order Number:  200010978142903

Purchase Order No:  108814619980939

Reason for Contact:  Where is my order

Item name/number:  Madison Park Seabed 100% Cotton Sateen 3-Piece Coastal Blue Print Bedding Comforter Set, Full/Queen/1028714514

Customer Message:

enough is enough it's been 2 weeks late, we want our money refunded. we will no longer be doing business with WALMART again til your shipping improves. so disappointed.

enough is enough. it's been 2 weeks late now. ridiculous. refund our money as we will.no longer be doing business with WALMART again til your shipping improves. so disappointed

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team