Subject: RE:Re: Please contact the customer - Refund Not Received #Ref 2023053100303567
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 01 Jun 2023 10:38:13 -0700

Hello Lucy-

Thank you for your email. Upon checking with FedEx, FedEx confirmed that the order was delivered to the address registered when making the purchase.
We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.  You may want to file a police report, file a claim with your homeowners insurance or you can contact FedEx customer service and file a claim regarding your concern.

Thank you,

Kyle

Customer Service Rep.

Designer Living

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This is a picture of my door. Did the door FedEx left the package at have flower pots? They did not leave the package at my door. Whoever's door they left it at, kept my package.

On Thu, Jun 1, 2023, 11:24 AM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200010911218455

Item:   Home Essence Spring  7-Piece Coral Down Alternative Bedding with Floral Medallion Print Queen Comforter Set, Size: Queen

Hello Lucy/ Walmart-

FedEx confirmed delivery of this package tracking no. 398826735529, and provided a photo of where the package delivered.  Unfortunately based on these conditions, we are unable to assist further with your claim at this time.  You may want to file a police report or file a claim with your homeowners insurance.

Thank you,

Kyle

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.,

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below.

Customer Name: Lucy Mann

Customer Order Number: 200010911218455

Purchase Order No: 108814722072535

Reason for Contact:  Refund Not Received

Item name/number:   Home Essence Spring  7-Piece Coral Down Alternative Bedding with Floral Medallion Print Queen Comforter Set, Size: Queen/606829882

Agent message:   This is Cressida from Walmart Customer Service. The customer requests a refund for the item she has not received. Kindly assist us with this concern.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team