Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023053100303565
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 31 May 2023 14:43:41 -0700

Hello Khalia / Walmart -

Thanks for your email. We do show that FedEx delivered your package today, 5/31/2023 with tracking #398810699995. Please see below details.

DELIVERED

Wednesday5/31/2023 at 11:20 am

Signed for by: DVHBC

Obtain proof of delivery

We ask that you check with other family members, neighbors and around the outside of your home to ensure the package was not received and misplaced. If you are still unable to locate the package, please contact our Customer Service team at 888-879-8790 and we will move forward with contacting FedEx.

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Khalia Christian

Customer Order Number: 200010884149705

Purchase Order No: 108814620433197

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Home Essence Spring 7-Piece Coral Floral Alternative Bedding with Floral Medallion Print King Comforter Set, Size: King/267435531

Agent message:   Item was not received could you please check it with the carrier?

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team