Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023053100303559
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 31 May 2023 14:36:09 -0700

Hi Roshini / Walmart -

Thanks for your email. Apologies about what happened to your order. For us to rectify this issue, would you be able to provide us a photo of the item?

Looking forward for your response. Thank you!

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Roshini Kamanur Ganesh

Customer Order Number: 200011058969228

Purchase Order No: 108813992532643

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces King Comforter Set with Bed skirt Microfiber 5-Piece  Floral Printed Comforter Set, Blush/Gray, Size: King, Actual Color: Blush/Gray/1338201537

Agent message:   Customer has received the item but upon using it and washing the item with the instructions provided the item is not the same. The customer is willing to return the one they have but do not have the packaging it came in to put the item back into to, the customer would like to have a replacement on the item. Please look into this and provide the customer with a solution asap.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team