Subject: RE:Please contact the customer - Ask a question #Ref 2023053000313532
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 30 May 2023 13:51:27 -0700

Hello Kelly/ Walmart-

Please be advised once a return has been received, our warehouse inspects all returns, to ensure that items are not damaged etc. and are in their original packaging.  They will then process the paperwork and forward onto our Customer Service team to process the refund.  The whole process takes approximately 15-20 business days.  Once your refund has been processed you will be notified by email.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: kelly fabrizio

Customer Order Number: 200010977380427

Purchase Order No: 108814211500650

Reason for Contact:  Ask a question

Item name/number:   Home Essence Spring 7-Piece Coral Floral Alternative Bedding with Floral Medallion Print King Comforter Set, Size: King/267435531

Agent message:   The customer already sent this item out for return. Kindly process a refund please. Thanks!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team