Subject: RE:Re: RE:Message from Walmart.com Customer: Ask a question, 200010521558861 #Ref 2023050600301974
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 10 May 2023 07:47:15 -0700

Hello Lori-

We are sorry to hear of the issues you are having with your heated product.  For warranty support, please contact our electric product support team at 866-456-8852 or email: [email-masked]. Thank you.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Hello,

I purchased an electric throw blanket in December. It has stopped working after only 5 months. How can I receive a replacement?

A copy of my order is attached.

Thank you,

Lori

On Monday, May 8, 2023 at 10:47:58 AM EDT, Designer Living Inc.

Hello Lori / Walmart-

Thank you for contacting customer service. How may we assist you?

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.,

Lori Polite wants to connect with you for the order below:

Customer Order Number:  200010521558861

Purchase Order No:  108734031962819

Reason for Contact:  Ask a question

Item name/number:  Beautyrest Brushed Faux Fur 1-Piece Gray Electric Throw Blanket with Auto Shutoff, 50 in x 60 in/776855234

Customer Message:

Hhelo

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team