Subject: RE:Re: Re: Message from Walmart.com Customer: Initiate a return, 200010925838222 #Ref 2023050700301996
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 08 May 2023 10:03:36 -0700

Hello Christina/ Walmart -

Thank you for comfirming your shipping address. We have processed the replacement order. Please allow 5-7 business days for FedEx Ground delivery.

Meanwhile, you can just dispose the set you have now once the replacement arrives.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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15 Citadel drive apartment 30C Jackson NJ 08527

On Mon, May 8, 2023 at 12:40 PM Designer Living Inc. <[email-masked]> wrote:

Hello Christina-

Thank you for the photo. We sincerely apologize for the wrong item size that was delivered. We will send you a replacement for your order. Can you please confirm the address in where we will send the replacement? Thank you!

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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On Mon, May 8, 2023 at 11:05 AM Designer Living Inc. <[email-masked]> wrote:

Hello Christina/ Walmart-

Thank you for your email. Can you send us a photo of the product and the label in where it shows the size? Thanks!

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.,

Christina Bowden wants to connect with you for the order below:

Customer Order Number:  200010925838222

Purchase Order No:  108812458047510

Reason for Contact:  Initiate a return

Item name/number:  None/606829882

Customer Message:

I received the wrong size. I order a queen and received a King and it’s too big for my bed

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team