Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023042800311727
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 28 Apr 2023 12:03:37 -0700

Hello Marie/ Walmart-

Thank you for your email. Upon checking with FedEx the Order No: 200010900829424/ Purchase Order No: 108811230402677 was delivered to the registered address upon making the purchase. We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not received and misplaced.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Marie Johnson

Customer Order Number: 200010900829424

Purchase Order No: 108811230402677

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Madison Park Seabed 100% Cotton Sateen 3-Piece Coastal Blue Print Bedding Comforter Set, Full/Queen, Size: Full/Queen/1028714514

Agent message:   The cx didn't receive the item and shown on FedEx website that it was delivered and she didn't receive it so she needs the item or the refund as soon as possible

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team