Subject: RE:Please contact the customer - Refund Not Received #Ref 2023041900311470
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 19 Apr 2023 13:59:52 -0700

Hello Shay / Walmart-

Thank you for your email. Upon checking with FedEx the order# 200010787041121/ P.O # 108810717589137 with a Tracking number of 397084724088 has been delivered by FedEx on 4/19/2023 at 12:22 PM. We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.,

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below.

Customer Name: Shay Ellis

Customer Order Number: 200010787041121

Purchase Order No: 108810717589137

Reason for Contact:  Refund Not Received

Item name/number:   Home Essence Springfield Microfiber 7-Piece Coral Floral Medallion Print Bedding Comforter Sets, King, Size: King/267435531

Agent message:   customer did not receive the item . It was already tagged as deliver . Customer want to request a REFUND  for this order . Please contact the customer as soon as possible on regards with this item and please process a refund for her . thank you .

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team