Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023041800301448
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 19 Apr 2023 07:52:23 -0700

Hello Jenny / Walmart-

Thank you for your email. We do show that FedEx delivered your package on 4/18/2023 with tracking # 396889166718. Please see below details.

DELIVERED

Tuesday4/18/2023 at 12:39 pm

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DELIVERY STATUS

Delivered

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TRACKING ID

396889166718

FROM

Port Wentworth, GA US

Label Created

4/11/2023 1:45 PM

PACKAGE RECEIVED BY FEDEX

SAVANNAH, GA

4/12/2023 12:00 AM

IN TRANSIT

ARCADIA, CA

4/18/2023 6:02 AM

OUT FOR DELIVERY

ARCADIA, CA

4/18/2023 6:09 AM

DELIVERED

Monterey Park, CA US

Delivered

4/18/2023 at 12:39 PM

Prior to opening an investigation with FedEx, we ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not received and misplaced.

If you are still unable to locate the package, please contact our Customer Service team at 888-879-8790 and we will move forward with contacting UPS.

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: jenny holguin

Customer Order Number: 200010809165293

Purchase Order No: 108810295123767

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Natalie Microfiber 9-Piece Floral Blue/Red Comforter Set with Sheet Set, King, Size: King, Actual Color: Blue/Red/1676003006

Agent message:   cx didnt get the order delivered to her yet ...kindly send it to her AS SOON AS POSSIBLE

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team