Subject: RE:Please contact the customer - Refund Not Received #Ref 2023041800311438
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 18 Apr 2023 10:27:42 -0700

Hello Alina / Walmart-

Thank you for your email.  Upon checking with FedEx, the package was delivered in the address where it was registered upon making the order on 04/18/2023. We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.,

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below.

Customer Name: Alina Hernandez

Customer Order Number: 200011027628094

Purchase Order No: 108810716291998

Reason for Contact:  Refund Not Received

Item name/number:   Comfort Spaces Cotton 144TC 4-Piece Parisienne Pink Lightweight Breathable All Season Cozy Sheet Set, Queen, Size: Queen, Actual Color: Parisienne Pink/1079492220

Agent message:   customer  want to get a full refund for the item was lost

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team