Subject: RE:Please contact the customer - Ask a question #Ref 2023041200301227
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 13 Apr 2023 07:22:05 -0700

Hello Dorinda / Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. We confirmed your order was shipped on 03/20 on tracking # 396550227830.

Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: dorinda l wallace

Customer Order Number: 200010912246604

Purchase Order No: 108809475329955

Reason for Contact:  Ask a question

Item name/number:   home essence lightweight queen comforter set - springfield 7 pieces all season comforter goose down alternative fill - brown and coral pink floral pattern, Size: Queen/606829882

Agent message:   Hi Designer Living Inc, customer is requesting full refund for item since she didn't receive it.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team