Subject: RE:Please contact the customer - Return/Replace - Not as Pictured or Described #Ref 2023041000301155
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 10 Apr 2023 11:53:48 -0700

Hello Lenny / Walmart Team-

Please note since you are out of Walmart’s return frame, there will be no option to return this item. Once you are past the return frame, the return option cannot be enabled. In addition, this item is out of our standard 30-days as well; therefore we too, are unable to honor your request to return this item at this time.

Sincerely,

Trisha
Designer Living Customer Service
1-888-879-8790
[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Lenny Rupan

Customer Order Number: 200010530273835

Purchase Order No: 108733512595328

Reason for Contact:  Return/Replace - Not as Pictured or Described

Item name/number:   Comfort Spaces Vince Microfiber 9-Piece Black/Gray Bed in a Bag Reversible Comforter with Sheet Set, Queen, Size: Queen, Actual Color: Black/Gray/1264151650

Agent message:   The customer is wishing to return this order/item. Please reach out and assist the customer, if possible, as it is outside the return period.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team