Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 2023040800311101
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 10 Apr 2023 08:14:21 -0700

Hello Gabrielle / Walmart-

Thank you for your email.  Upon checking with FedEx your order#200010923585132, Purchase order #:108809474513898 with a FedEx tracking#: 396538381184 was delivered to the address that was registered when placing the order. We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not received and misplaced.

DELIVERED

Friday4/7/2023 at 3:08 pm

Signature not required

Left at front door

Obtain Proof of delivery

DELIVERY STATUS

Delivered

TRACKING ID

396538381184

FROM

Port Wentworth, GA US

Label Created

4/3/2023 10:31 AM

PACKAGE RECEIVED BY FEDEX

SAVANNAH, GA

4/3/2023 12:00 AM

IN TRANSIT

COLORADO SPRINGS, CO

4/7/2023 7:39 AM

OUT FOR DELIVERY

COLORADO SPRINGS, CO

4/7/2023 7:58 AM

DELIVERED

Limon, CO US

Delivered

4/7/2023 at 3:08 PM

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Gabrielle Hill

Customer Order Number: 200010923585132

Purchase Order No: 108809474513898

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces Coco 3-Piece Teal/Gray Printed Damask Pattern Quilt Bedding Set, Full/Queen, Size: Full/Queen, Actual Color: Teal/949159655

Agent message:   customer did not receive the item please assist with refund or replacement

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team