Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 2023040700301077
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 07 Apr 2023 13:13:45 -0700

Hello Jazmin / Walmart-

Thank you for your email. As per checking on your order, FedEx delivered your package today and left it at your back door.  Prior to opening an investigation with FedEx, we ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not received and misplaced.

If you are still unable to locate the package, please contact our Customer Service team at 888-879-8790 and we will move forward with contacting FedEx.

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Jazmin Pena

Customer Order Number: 200010820506120

Purchase Order No: 108809680063104

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces Coco Microfiber 4-Piece Black/White Comforter Set, Full/Queen, Size: Full/Queen, Actual Color: Black/White/250890516

Agent message:   Item is showing delivered but customer is saying it was not. Please respond so that we can have this issue resolved.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team