Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 2023040600301054
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 07 Apr 2023 08:35:48 -0700

Hello Janeen / Walmart-

Thank you for your email.  Upon checking with FedEx, the order #: 200010850750161, purchase order #:108809271421729  was delivered in the address registered when making the order. We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not received and misplaced.

DELIVERED

Thursday4/6/2023 at 2:47 pm

Signature not required

Left at front door

Obtain Proof of delivery

DELIVERY STATUS

Delivered

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TRACKING ID

396515241783

FROM

Port Wentworth, GA US

Label Created

4/2/2023 5:59 PM

PACKAGE RECEIVED BY FEDEX

SAVANNAH, GA

4/3/2023 12:00 AM

IN TRANSIT

RICHFIELD, OH

4/6/2023 5:34 AM

OUT FOR DELIVERY

RICHFIELD, OH

4/6/2023 5:36 AM

DELIVERED

Cleveland, OH US

Delivered

4/6/2023 at 2:47 PM

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Janeen Crowder

Customer Order Number: 200010850750161

Purchase Order No: 108809271421729

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Home Essence Springfield Microfiber 7-Piece Coral Floral Down Alternative Fill Comforter Set, King, Size: King/267435531

Agent message:   customer did not received the order / lost after delivery / kindly contact the customer for replacement asap//

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team