Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023040600311048
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 06 Apr 2023 15:09:52 -0700

Hello Roxanne / Walmart-

Thank you for your email. We are sorry that you did not receive the package when it reflects as delivered in FedEx. Kindly wait for 1-2 days for FedEx to deliver the item. If FedEx will fail to deliver it, we will contact FedEx and create a case for this one. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Roxanne Chavez

Customer Order Number: 200010904005308

Purchase Order No: 108809168838869

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Cavoy 5 Piece Tufted Comforter Set, King, Grey, Size: King, Actual Color: Gray/850264599

Agent message:   The item is marked as delivered but the customer did not received it, please get in touch with the customer to resolve this situation.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team