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Date: Thu, 06 Apr 2023 14:27:11 -0700
Subject: RE:Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023040400300993
From: "info@designerliving.com" <info@designerliving.com>
To: "c-9B99D4D89B924B76857CF54404369DDB@relay.walmart.com" <c-9B99D4D89B924B76857CF54404369DDB@relay.walmart.com>
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<p>Hello=20Teena&nbsp;/=20Walmart-</p><p>&nbsp;</p><p>Thank=20you=20for=20y=
our=20email.=20We=20are=20sorry=20to=20hear=20your=20order=20has=20not=20ar=
rived.=20We=20confirmed=20your=20order=20was=20shipped=20on=203/30/2023=20o=
n=20tracking=20#:&nbsp;</p>396370827615.=20Unfortunately,=20we=20cannot=20s=
ee=20further=20into=20FedEx&#39;s=20system=20as=20to=20why=20there=20have=
=20been=20no=20scans=20for=20this=20package;=20therefore,=20we=20have=20ope=
ned=20a=20lost=20package=20investigation=20with=20FedEx.=20Generally,=20thi=
s=20will=20take=20anywhere=20between=201-8=20business=20days=20to=20resolve=
;=20however,=20it=20can=20be=20completed=20sooner.=20Once=20FedEx=20complet=
es=20their=20investigation,=20they=20will=20notify=20us=20of=20the=20result=
s;=20and=20we=20in=20turn=20will=20contact=20you=20with=20an=20update.=20We=
=20appreciate=20your=20patience=20while=20the=20investigation=20is=20in=20p=
rogress.=20Thank=20you!<p>&nbsp;</p><p>Sincerely,</p><p>Kyle</p><p>Designer=
=20Living=20Customer=20Service</p><p>1-888-879-8790</p><p>info@designerlivi=
ng.com</p><p>=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d</p><p><br/></p><p>This=20order=20is=20delayed=
=20beyond=20the=20original=20delivery&nbsp;date.=20It=e2=80=99s=20showing=
=20stuck=20at=20the=20labeling=20station=20in=20Dallas=20since=203/29=20and=
=20today=20is=20the=204/5.=20I=20am=20requesting=20immediate=20action=20on=
=20this=20for=20delivery=20by=20tomorrow=20or=20please=20return=20my=20mone=
y.=20Please=20call=20Fedex=20and=20escalate=20as=20this&nbsp;is=20unaccepta=
ble=20for=20me=20to=20keep=20waiting=20when=20I=20need=20the=20product=20to=
morrow=e2=80=a6</p><p><br/></p><p>On=20Wed,=20Apr=205,=202023=20at=203:34=
=20PM=20<a=20href=3d"mailto:info@designerliving.com"=20target=3d"_blank">in=
fo@designerliving.com</a>=20&lt;<a=20href=3d"mailto:s-9B99D4D89B924B76857CF=
54404369DDB@relay.walmart.com"=20target=3d"_blank">s-9B99D4D89B924B76857CF5=
4404369DDB@relay.walmart.com</a>&gt;=20wrote:<br/></p><blockquote=20class=
=3d"gmail_quote"=20style=3d"margin:0=200=200=20.8ex;border-left:1px=20#ccc=
=20solid;padding-left:1ex"><p>You=20have=20a=20message=20from=20Designer=20=
Living=20Inc.=20-=20Walmart.com=20&nbsp;</p><p><br/></p><hr/><p><br/></p><p=
><strong>=20Sales=20Order=20Id:=20</strong>&nbsp;200010767794249</p><p><str=
ong>=20Item:=20</strong>&nbsp;=20Comfort=20Spaces=20Natalie=20Microfiber=20=
9-Piece=20Floral=20Blue/Red=20Comforter=20Set=20with=20Sheet=20Set,=20King,=
=20Size:=20King,=20Actual=20Color:=20Blue/Red</p><p><br/></p><p><br/></p><p=
=20style=3d"margin-bottom:0;background:white"><span=20style=3d"font-family:=
&#39;Arial&#39;,sans-serif;color:black">Hello&nbsp;Teena&nbsp;<span=20style=
=3d"background:white">/</span>=20Walmart-</span></p><p=20style=3d"margin-to=
p:5px;margin-right:0;margin-bottom:0;margin-left:0;background:white"><span=
=20style=3d"font-family:&#39;Arial&#39;,sans-serif">&nbsp;</span></p><p=20s=
tyle=3d"margin-top:5px;margin-right:0;margin-bottom:0;margin-left:0;backgro=
und:white"><span=20style=3d"font-family:&#39;Arial&#39;,sans-serif;color:#2=
22222">Thank=20you=20for=20your=20email.=20</span><span=20style=3d"font-fam=
ily:&#39;Arial&#39;,sans-serif;color:black">Unfortunately,=20it=20is=20too=
=20late=20to=20cancel=20Order=20#&nbsp;200010767794249=20/&nbsp;Purchase=20=
Order=20No:&nbsp;108808963075906.&nbsp;=20This=20order=20has=20already=20sh=
ipped=20on=20FedEx=20tracking=20#&nbsp;396370827615.</span></p><p=20style=
=3d"margin-top:5px;margin-right:0;margin-bottom:5px;margin-left:0;backgroun=
d:white"><span=20style=3d"font-family:&#39;Arial&#39;,sans-serif;color:blac=
k">&nbsp;</span></p><p=20style=3d"margin-top:5px;margin-right:0;margin-bott=
om:5px;margin-left:0;background:white"><span=20style=3d"font-family:&#39;Ar=
ial&#39;,sans-serif;color:black">Sincerely,</span></p><p=20style=3d"margin-=
top:5px;margin-right:0;margin-bottom:5px;margin-left:0;background:white"><s=
pan=20style=3d"font-family:&#39;Arial&#39;,sans-serif;color:#222222">Trisha=
</span></p><p=20style=3d"margin-top:5px;margin-right:0;margin-bottom:5px;ma=
rgin-left:0;background:white"><span=20style=3d"font-family:&#39;Arial&#39;,=
sans-serif;color:black">Designer=20Living=20Customer=20Service</span></p><p=
=20style=3d"margin-top:5px;margin-right:0;margin-bottom:5px;margin-left:0;b=
ackground:white"><span=20style=3d"font-family:&#39;Arial&#39;,sans-serif;co=
lor:black">1-888-879-8790</span></p><p=20style=3d"margin-top:5px;margin-rig=
ht:0;margin-bottom:5px;margin-left:0;background:white"><span=20style=3d"col=
or:black"><a=20href=3d"mailto:info@designerliving.com"=20title=3d"blocked::=
mailto:info@designerliving.com"=20target=3d"_blank"><span=20style=3d"font-f=
amily:&#39;Arial&#39;,sans-serif">info@designerliving.com</span></a></span>=
</p><p>=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d</p><p><br/></p><p>Dear=20Designer=20Living=20Inc.&nbs=
p;</p><p><br/></p><p>**=20THIS=20IS=20AN=20ESCALATION=20**</p><p><br/></p><=
p>This=20is=20Walmart=20Customer=20Care,=20contacting=20you=20on=20behalf=
=20of=20the=20customer=20for=20the=20order=20below.=20The=20customer=20is=
=20receiving=20a=20copy=20of=20this=20message.</p><p><br/></p><p><strong>=
=20Customer=20Name:</strong>&nbsp;Teena=20Rehani</p><p><strong>Customer=20O=
rder=20Number:</strong>&nbsp;200010767794249</p><p><strong>Purchase=20Order=
=20No:</strong>&nbsp;108808963075906</p><p><strong>=20Reason=20for=20Contac=
t:=20</strong>&nbsp;Damaged/Missing=20Parts/Not=20Received</p><p><strong>=
=20Item=20name/number:=20</strong>&nbsp;=20Comfort=20Spaces=20Natalie=20Mic=
rofiber=209-Piece=20Floral=20Blue/Red=20Comforter=20Set=20with=20Sheet=20Se=
t,=20King,=20Size:=20King,=20Actual=20Color:=20Blue/Red/1676003006</p><p><s=
trong>=20Agent=20message:=20</strong>&nbsp;=20Hi=20the=20cx=20asking=20for=
=20stop=20shipment=20for=20this=20order</p><p><br/></p><p><br/></p><p><stro=
ng>What=20you=20need=20to=20do=20now:</strong></p><p>1.=20Reply=20to=20this=
=20message=20to=20contact=20the=20customer,=20and=20do=20so=20within=2048=
=20hours,=20per=20the=20guidelines=20outlined=20in=20the=20<a=20href=3d"htt=
ps://sellerhelp.walmart.com/s/guide?article=3d000006402#Customer_Service_Re=
quirements"=20target=3d"_blank">Marketplace=20Seller=20Customer=20Care=20Re=
quirements.</a>=0d=0a=20<br/>=202.=20If=20there=20has=20been=20no=20reply=
=20to=20this=20communication=20within=2048=20hours,=20Walmart=20may=20proac=
tively=20refund=20the=20customer.</p><p><br/></p><p><br/></p><p>Thank=20you=
,&nbsp;<br/>=20Your=20Walmart=20Customer=20Care=20Team</p><p><br/></p><p><i=
mg=20width=3d"1px"=20height=3d"1px"=20alt=3d""=20src=3d"http:///ueditor/net=
/upload/image/20230405/6381629468039904858428474"/></p><p><br/></p><hr/><p>=
<br/></p><p>Walmart=20Customer=20Service=20Team</p><p><br/></p><img=20width=
=3d"1px"=20height=3d"1px"=20alt=3d""=20src=3d"http://cccp.relay.walmart.com=
/o/eJwczF1OgDAMAODTsEdS1m6jD3uQoYkPRuPPASrthIQfgxjj7U28wKdZKkYyZ7mLPSSPnqKb=
MxIqBdVYkVLQTs1LfdfE0iHUHt2SPXgEgtAxEsS2GoSgPPkUJ_ZiDcFpq_y2P7Jucl7tdGxu2ad=
Fbb_uNfPAPNLY88CehhT7kMpdIALCyOM4uDOfMn-vl9kuX_Px2RB8bLKs_9CVSylPDd6Ut5fXx4=
fb578AAAD__--yOd0"/></blockquote><p><img=20width=3d"1px"=20height=3d"1px"=
=20alt=3d""=20src=3d"http://cccp.relay.walmart.com/o/eJwczF1KxDAQAODTNI9lMj=
P5mYc82HYFYR9ET5B00jXQzUItircX9gKfpryR52pqsj5CcEBRzFeSIrmUrOxcBdhsDFDIUlB0y=
BrJtISABAweCDzKqGjRrhhRinoWPzAcdc9_42_e7_k4x_VxN62vTWs_3zTJJLLwEmUS5Cn46ML8=
6piBycuyTOZIrW-PgUHrd7v1euztp_Xb0znTPM_vA718Xq7Xy8d_AAAA___BUjfQ"/></p>
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