Subject: RE:Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023040400300993
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 06 Apr 2023 14:27:11 -0700

Hello Teena / Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. We confirmed your order was shipped on 3/30/2023 on tracking #:
396370827615. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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This order is delayed beyond the original delivery date. It’s showing stuck at the labeling station in Dallas since 3/29 and today is the 4/5. I am requesting immediate action on this for delivery by tomorrow or please return my money. Please call Fedex and escalate as this is unacceptable for me to keep waiting when I need the product tomorrow…

On Wed, Apr 5, 2023 at 3:34 PM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200010767794249

Item:   Comfort Spaces Natalie Microfiber 9-Piece Floral Blue/Red Comforter Set with Sheet Set, King, Size: King, Actual Color: Blue/Red

Hello Teena / Walmart-

Thank you for your email. Unfortunately, it is too late to cancel Order # 200010767794249 / Purchase Order No: 108808963075906.  This order has already shipped on FedEx tracking # 396370827615.

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Teena Rehani

Customer Order Number: 200010767794249

Purchase Order No: 108808963075906

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Natalie Microfiber 9-Piece Floral Blue/Red Comforter Set with Sheet Set, King, Size: King, Actual Color: Blue/Red/1676003006

Agent message:   Hi the cx asking for stop shipment for this order

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team