Subject: RE:Re: Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023033000300833
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 06 Apr 2023 09:53:02 -0700

Hello Kelly / Walmart -

Thank you for comfirming your shipping address. We have processed the replacement order. Please allow 5-7 business days for FedEx Ground delivery.

Meanwhile, you can just dispose the set you have now once the replacement arrives.

Thank you and enjoy the rest of your day.

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Yes, the address is correct.

Thank you,

Kelly

On Wed, Apr 5, 2023 at 5:12 PM Designer Living Inc. <[email-masked]> wrote:

Hello Kelly / Walmart -

Thank you for the information. As shams doesn't come in a separate piece, we will go ahead and send you a replacement. Please confirm your address below so we can process the replacement.

99 Talbot St, Fall River MA 02723

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Hi Trisha,

Sorry this email was in my spam. I did check. Comforter has been opened up and we even laid out to remove wrinkles. No pillowcases came with it. Just comforter, decorative pillow, and skirt. I can send photos if you like.

Thank you,

Kelly

On Fri, Mar 31, 2023 at 1:39 PM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200010822660278

Item:   Comfort Spaces Enya Microfiber 5-Piece Yellow/Gray Floral Printed Comforter Set, Queen, Size: Queen, Actual Color: Yellow/Gray

Hello Kelly / Walmart-

Thank you for your email. Please open the comforter up all the way, as the shams are usually folded up at the center of the comforter. Upon additional checking, the shams are typically located 99% of the time.  Please check this location and advise if you were able to locate them.  Thank you.

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Kelly Ferreira

Customer Order Number: 200010822660278

Purchase Order No: 108808757314745

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Enya Microfiber 5-Piece Yellow/Gray Floral Printed Comforter Set, Queen, Size: Queen, Actual Color: Yellow/Gray/258951021

Agent message:   customer is missing a part of their package (two pillow cases) and would a replacement for this part. thank you in advance for your assistence.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team