Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023040400300985
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 05 Apr 2023 13:00:19 -0700

Hello Wendy-

Per the FedEx tracking details below, it indicates the package delivered on, 3/30 and was left at your garage.

We ask that you please check with family members, friends, or neighbors in your area to see if someone accepted the package on your behalf.  Thank you.

DELIVERED

Thursday 3/30/2023 at 9:47 am

Signature not required

Left at garage

Obtain Proof of delivery

DELIVERY STATUS

Delivered

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Wendy Sanchez

Customer Order Number: 200010842075457

Purchase Order No: 108808757341297

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Cavoy Faux Silk 5-Piece Tufted Taupe Comforter Set with Bed Skirt and Decorative Pillow, Queen, Size: Queen, Actual Color: Taupe/252091894

Agent message:   Hi! customer  called in to informed that she did not receive the item and wants a replacement instead//please contact the customer as soon as possible. THanks!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team